Non-discrimination notice

As a home health provider serving Webb and Zapata Counties, we provide skilled nursing, therapy and medical social work to all patients eligible under a physician’s plan of care, without regard to race, color, national origin, age, disability or sex. We are proud to serve the bilingual community of Laredo and the surrounding area and to deliver care that respects each patient’s language, culture and dignity.

Information about our services and your rights is available in Spanish at no cost. If you or a family member need information in another language, or help understanding this notice, we will provide free language assistance services. Call us at 956.725.AIDE (2433).

• Qualified interpretation services, free of charge, when you need them.
• Written notices, including this one, available in Spanish on request.
• Assistance for patients and caregivers who are deaf or hard of hearing, including relay services.

We provide appropriate auxiliary aids and services — at no cost — to communicate effectively with patients who have speech, vision, hearing or cognitive disabilities, so that decisions about home health care can be made with full understanding and consent.

If you believe that First Aide Home Care has failed to provide these services or discriminated in any other way, you may file a grievance in person, by mail, fax, or email with our Privacy Officer. You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the OCR Complaint Portal, or by mail or phone at:

U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, D.C. 20201 · 1-800-368-1019 · 1-800-537-7697 (TDD).

You will not be retaliated against for filing a complaint. For help filing a grievance with us, call 956.725.AIDE (2433) or email info@firstaidehomecare.com.